Probe refunds are narrow because the full audit is a one-time report product. We approve refunds when Probe failed technically, not when the result was disappointing, already known, or no longer needed.
Email support@runprobe.com within 30 days of purchase if you believe your scan or report failed.
Eligible refund reasons
Refunds may be approved when:
› The scan technically failed and could not produce a usable report.
› The scan worker crashed before completing the report.
› No findings rendered because of a product failure.
› The paid report was broken or could not be accessed after payment.
If one of these happened, include the checkout email, submitted URL, report link if available, purchase date if you have it, and a short description of what failed.
Not eligible for refund
Refunds are not approved because you changed your mind, bought the wrong thing, did not like the findings, expected a different type of security review, or the scan did not find anything you did not already know.
Probe is a public-surface scan, not a private code audit, authenticated penetration test, compliance certification, or guarantee that every issue will be found.
What support does after you ask
Sara or support will verify whether the scan, worker, payment unlock, or report rendering failed. If the issue can be fixed by re-running the scan or restoring report access, support may offer that before approving a refund.
If a refund is approved, it is processed through Stripe within 5 business days. Your bank or card provider may take additional time to show the credit.
If a refund is not approved, support will explain why and offer to re-run the scan when that is the better fix.
What not to send
Do not send passwords, API keys, private credentials, database exports, customer PII, raw logs with secrets, or provider dashboard access. The checkout email and report link are usually enough to start.